Shipping & Returns

SHIPPING & RETURNS

VLS DOMESTIC ORDERS

FREE STANDARD SHIPPING FOR ALL U.S. ORDERS OVER $99, 

VLS offers everyday FREE Standard Shipping on all U.S. orders over $99. Orders in the USA below $99 ship for $6.25 - UPGRADE TO 2-DAY FOR $23.25 or overnight to $39.50

VLS orders received by 4pm CST will be processed & shipped within two (2) business days. Please allow additional processing and delivery time during USA holidays.

Upon shipping, you will receive an email with your tracking information and estimated delivery date. Estimated delivery is typically 5 to 7 business days from the ship date. VLS carrier partners are currently experiencing service delays caused by the COVID-19 pandemic. Please allow 1 to 3 business days for your tracking number to show movement.

We also offer expedited 2-day domestic shipping for an additional $7.50. Expedited orders will be processed and shipped on the following business day. Transit times exclude weekends. Once shipped, orders will arrive within 2 business days. All processing and shipping timelines are subject to change during holiday periods.

*Free shipping over $99 does not include US Territories and Military Addresses. These destinations will be charged a flat rate $7.50 for USPS shipping and are ineligible for expedited 2-Day shipping.

ONLINE PURCHASE RETURNS

We want you to be totally satisfied with your order; however, we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window. Please also note that we are not able to accept exchanges of products at this time. Unfortunately, at this time, we do not offer website credit for gift returns. All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return.

For domestic customers, there will be a pre-paid label included in your shipment. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Please include a copy of the original order confirmation in the package. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed.

Only items purchased on VLSBeverlyHills.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on VLSBeverlyHills.com cannot be returned or exchanged at retailers that sell VLS Beverly Hills products

All returns should be mailed to:

VLS Beverly Hills

Attention: Returns Processing

139 South Beverly Drive Suite 317 Beverly Hills, CA 90212

United States

Please include a copy of the original order confirmation in the package.